We consider ensuring the right to the protection of personal data as a fundamental commitment; therefore, we will dedicate all necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 ("General Data Protection Regulation" or "GDPR"), as well as any other applicable legislation. Since transparency is one of the essential principles of this legal framework, we have prepared this document to inform you about how we collect, use, transfer, and protect your personal data when you interact with us regarding our products and services, including through our website or mobile applications.

We reserve the right to update and modify this Privacy Policy periodically to reflect any changes in how we process your personal data or any changes in legal requirements. In the event of any such changes, we will display the modified version of our Privacy Policy on our website. Therefore, please check the content of this Privacy Policy periodically.

Who we are and how to contact us

SC CAHM Europe SRL is a Romanian legal entity, with its registered office in Romania, Prahova, Negoiesti, Strada Piatra Craiului, Nr. 13, registered with the Trade Register under No. J29/1945/2012, fiscal identification code RO31047844 (hereinafter "we"). Under data protection legislation, we are the data controller and processor when processing your personal data.

As we are always open to hearing your opinions and providing you with any additional information you may need regarding the processing of your data, we encourage you to contact the Data Protection Officer at the email address office@hotelmagazin.ro or by post or courier at the address Romania, Prahova, Negoiesti, Strada Piatra Craiului, Nr. 13 – attention: Data Protection Officer.

What categories of personal data we process

In general, we collect your personal data directly from you, so you have control over the type of information you provide to us. For example, we receive information from you such as:

When you create an account on hotelmagazin.ro, you provide us with your name, email address, phone number, and address;
We may also collect and subsequently process certain information about your behavior during your visit to our website or when using the smartphone application to personalize your online experience and provide you with offers tailored to your profile. Please find more details on this in the section regarding the purposes of processing below.

On our website, we may store and collect information in cookies and similar technologies, following our Cookie Policy.

We do not collect or otherwise process sensitive data, included by the General Data Protection Regulation in special categories of personal data. Additionally, we do not intend to collect or process data of minors under the age of 16.

What are the purposes and legal bases for processing

We will use your personal data for the following purposes:

1. For the provision of Hotel Magazin services for your benefit

This general purpose may include, as applicable, the following:

Creating and managing your account within the Hotel Magazin website (hotelmagazin.ro);
Processing requests regarding orders placed on the Hotel Magazin website (hotelmagazin.ro);
Processing your data for these purposes is in most cases necessary for the conclusion and execution of a contract between Hotel Magazin and you. Additionally, certain processing activities related to these purposes are imposed by applicable law, including tax and accounting legislation.

2. For improving our services

We constantly strive to provide you with the best product repair experience. For this purpose, we may collect and use certain information regarding your Customer behavior, invite you to complete satisfaction surveys following the completion of a repair, or conduct market studies and research, either directly or with the help of partners.

We base these activities on our legitimate interest in conducting business activities, always ensuring that your fundamental rights and freedoms are not affected.

3. For marketing purposes

In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our commercial activity. In any situation where we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can request at any time, using the means described above, to stop processing your personal data for marketing purposes, and we will comply with your request as soon as possible.

4. For the defense of our legitimate interests

There may be situations where we will use or disclose information to protect our rights and commercial activity. These may include:

Measures to protect the website against cyber-attacks;
Measures to prevent and detect fraud attempts, including transmitting information to competent public authorities;
Measures to manage various other risks.
The general basis for these types of processing is our legitimate interest in defending our commercial activity, understanding that we ensure that all measures we take guarantee a balance between our interests and your fundamental rights and freedoms.

Additionally, in certain cases, we base processing on legal provisions such as the obligation to ensure the security of goods and valuables provided by the applicable legislation in this matter.

How long we keep your personal data

As a general rule, we will store your personal data for as long as you have an account on the Hotel Magazin website (hotelmagazin.ro). You can request the deletion of certain information or the closure of your account at any time, and we will comply with these requests, subject to retaining certain information even after the closure of the account, in situations where applicable law or our legitimate interests require it.

If you do not have an account on the Hotel Magazin website (hotelmagazin.ro), the general rule is to keep information related to orders placed for a period of 5 years from the delivery date of the products. Similarly to the previous situation, we may retain certain data even after the expiration of this period, in accordance with applicable law or our legitimate interests.

To whom we transmit your personal data

Depending on the case, we may transmit or provide access to certain personal data of yours to the following categories of recipients:

companies within the same group of companies;
courier service providers;
payment/banking service providers;
marketing/telemarketing service providers;
market research service providers;
other companies with which we may develop joint programs for offering our goods and services on the market.
In case of a legal obligation on our part, or if necessary to protect a legitimate interest, we may also disclose certain personal data to public authorities.

We ensure that access to your data by third-party private legal entities is carried out in accordance with the legal provisions regarding data protection and information confidentiality, based on contracts concluded with them.

In what countries we transfer your personal data

Currently, we store and process your personal data on the territory of Romania.

However, from time to time, we may transfer certain personal data of yours to entities located outside Romania. These entities may be located in the European Union or outside the Union, including countries to which the European Commission has not recognized an adequate level of protection of personal data.

We will always take measures to ensure that any international transfer of personal data is carefully managed to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where applicable, by other guarantees such as standard contractual clauses issued by the European Commission or certification schemes, such as the Privacy Shield for the protection of personal data transferred from the EU to the United States.

You can contact us at any time, using the contact details provided above, to find out more information about the countries to which we transfer your data,