1. TERMS AND DEFINITIONS

Cahm.eu represented by CAHM Europe SA, headquartered in Paulestii Noi, Prahova, Str. Veche no. 2, registered in the Trade Register under number J29/1945/2012, with unique tax registration code RO31047844.

Seller – cahm.eu

Buyer – any natural person/legal entity or any legal entity that creates an Account on the Site and places an Order.

Client – any natural person/legal entity who has or gains access to CONTENT, through any means of communication provided by Cahm.eu (electronic, telephone, etc.) or based on an existing usage agreement between Cahm.eu and the Client, which requires the creation and use of an ACCOUNT.

User – any natural/legal person registered on the Site, who, by completing the Account creation process, has agreed to the specific clauses of the site in the Terms and General Conditions section.

Account – the section of the Site consisting of an email address and a password that allows the Buyer to place Orders and contains information about the Client/Buyer and the Buyer's history on the Site (Orders, tax invoices, Goods guarantees, etc.).

Site – the domain Cahm.eu and its subdomains.

Order – an electronic document that acts as a form of communication between the Seller and the Buyer, through which the Buyer conveys to the Seller, via the Site, the intention to purchase Goods and Services from the Site.

Contract – the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.

Content
• all information on the Site that can be visited, viewed, or otherwise accessed using electronic equipment;
• the content of any email sent to Buyers by the Seller by electronic means and/or any other means of communication available;
• any information communicated by any means by an employee/collaborator of the Seller to the Buyer, according to the contact details provided or not by the Buyer;
• information regarding the Goods and/or Services and/or the prices charged by the Seller during a certain period;
• information regarding the Goods and/or Services and/or the prices charged by a third party with whom the Seller has concluded partnership agreements, during a certain period;
• data regarding the Seller or other privileged data of the Seller.

Review – a written evaluation by the holder or beneficiary of a product or service, based on personal experience and the ability to make qualitative comments and to state whether the product or service meets the specifications mentioned by the manufacturer.

2. CONTRACTUAL DOCUMENTS

By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or email) through which the Seller conducts its business operations.

The notification received by the Buyer after placing the Order is for informational purposes and does not represent the acceptance of the Order. This notification is made electronically (email) or by telephone.

For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If the Seller modifies the quantity of Goods and/or Services in the Order, it will notify the Buyer at the email address or phone number provided by the Buyer when placing the Order and will return the paid amount.

The Contract is considered concluded between the Seller and the Buyer upon receipt by the Buyer from the Seller, via email and/or SMS, of the notification of dispatch of the Order.

3. ORDER

The Client/Buyer can place Orders on the Site by adding the desired Goods and/or Services to the shopping cart and completing the Order by making payment through one of the indicated methods. Once added to the shopping cart, a Good and/or Service is available for purchase as long as there is stock available for it. Adding a Good/Service to the shopping cart without completing the Order does not constitute an order registration, nor does it automatically reserve the Good/Service.

By completing the Order, the Buyer agrees that all data provided by them, necessary for the purchase process, are correct, complete, and true at the time of placing the Order.

By completing the Order, the Buyer agrees that the Seller may contact them by any means available/agreed by the Seller, in any situation where contacting the Buyer is necessary.

The Seller may cancel the Order placed by the Buyer, following prior notification to the Buyer, without any subsequent obligation of either party to the other or without either party being able to claim damages, in the following cases:

- non-acceptance by the issuing bank of the Buyer's card of the transaction, in case of online payment;
- invalidation of the transaction by the card processor agreed by HotelMagazin.ro, in case of online payment;
- the data provided by the Client/Buyer on the Site are incomplete and/or incorrect.

The Buyer has the right to withdraw from the Contract, i.e., to return a Good or give up a Service, within 14 calendar days, without invoking any reason and without incurring costs other than delivery.

Thus, according to OUG no. 34/2014, the return period of a Good or the renunciation of a Service expires within 14 days from:

- the day the Buyer physically acquires the last Good – in case the Buyer orders multiple products in a single order, which are delivered separately
- the day the Buyer physically acquires the last Good or the last piece – in case of delivery of a product consisting of multiple lots or pieces,

If the Buyer decides to withdraw from the Contract, they will contact the Seller by phone or email to express their wish to return the goods, following which the Seller will communicate the return procedure.

If the Client/Buyer requests withdrawal from the Contract within the legal withdrawal period, they must also return any gifts that accompanied the respective product. If the Order is paid, the Seller will refund the amount within a maximum of 14 (fourteen) days from the date the Seller is informed by the Buyer about their decision to withdraw from the Contract. The amount will be returned as follows:
- for Orders paid by card online/bank transfer -> by refunding to the account from which the payment was made;
- for Orders paid on delivery -> by bank transfer to the beneficiary's account mentioned on the invoice;

The Seller may postpone the refund until the returned Goods are received or until proof is provided that they have been shipped, if the Seller has not offered to recover the Goods themselves (the most recent date will be considered).

If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer about this fact and will return to the Buyer's account the value of the Good and/or Service, within a maximum of 7 (seven) days from the date the Seller became aware of this fact or from the date the Buyer expressly expressed their intention to terminate the Contract.

In any situation of returning the products, they must be in the same condition as when sent to the client, in the original packaging, with intact labels, and accompanied by all the documents that accompanied them. The returned products must be in the same condition as upon receipt, without physical modifications, shocks, scratches, traces of use, and/or unauthorized interventions (except for hidden defects and except for defects already reported by the client in correspondence with us). Failure to meet these conditions may lead to refusal of the return.

In the event that the purchased product is non-functional or has manufacturing defects, it will be replaced with a functional product, provided written notification within 14 days from the receipt of the product.

All transport costs for the return are borne by the client.

4. DELIVERY

The estimated delivery date may vary depending on the product and is communicated via email or phone call confirming the order.
For products in stock, delivery will be made by courier. There is a 1-6 hour interval between order registration and collection by the courier. Any additional delay will be communicated to the client, and a new delivery term will be agreed upon, which will not exceed the maximum term provided above.
If a product is unavailable, we will inform the client about the unavailability.

At our request or the courier's, the client will prove their identity, if necessary, with one or more documents issued by official authorities and will communicate the order number assigned by the seller.
If the client is unable to personally receive the order, the order will be left at the specified address only to a person over 18 years old and only if the order number is communicated to the courier.
In case of delivery to the client's workplace, where the courier cannot access the location, the client must ensure they can receive the order.
The client will be contacted by the courier in advance to confirm their presence at the address and time selected when validating the order on the site.
The client undertakes to be present at the indicated delivery address within the selected time frame, otherwise, they will bear the transport fee for a possible new delivery. The time frame can be modified, subsequently, only with the courier's consent.
Delivery is considered fulfilled by us when the ordered products are handed over to the client at the address selected by the client when placing the order.

5. PRODUCT RECEPTION

The client undertakes to sign the delivery receipt (AWB) presented by the courier when delivering the ordered products. The client also has the option to open the package before payment if they have opted for this option and check if the products are damaged or if there are shortages, and any problems will be handwritten on